Loan Eligibility Screening Process

Step 1: Know Your Customers

Call Client for Basic Information (finding purpose, request loan amount & monthly instalment budget)

Asking for required documents for Loan Entitlement Assessment:

1. Income Documents. Income statements if the client is an Employee or income proof such as bank statements, accounts and etc. as an Employer.

2. Scoring Checking. Acquire the scoring report from CTOS and CCRIS for assessment.

Step 2: Case Analysis.

Screening income documents and scoring reports.

• Using two analysis methods to analyse the client profile:

  • 5C Situation Analysis

  • SWOT Analysis

• Define case into two categories:

  • Standard Case. Client has no issue with the loan eligibility, they can apply for loan without any assistance needed.

  • Substandard Case:

    1. Yellow Case: Minor loan issue, low consultation charges and shortest loan facilitation process.

    2. Brown Case: Average loan issue, average consultation charges and normal loan facilitation process.

    3. Red Case: Critical loan issue, high consultation charges and longest loan facilitation process.

Step 3: Contract Signing

Maxes will present the service contract with T&C that protect both parties:

1. Propose Loan Amount

2. Loan Types

3. Substandard Case Category

4. Charges and Deposit Amount

5. Estimated Loan Processing Time

6. Actions Plan for Client

Step 4: Loan Processing > Application

1. Solve client Issue based on the SWOT and 5C Analysis (substandard case)

2. After solving issue, submit case to suitable platform for loan submission (various of financial institution or alternative financing platforms)

3. Waiting for approval (1 to 2 weeks for Mortgage loan, 3 weeks to 4 weeks for SME loan after completion of submission of documents.

Step 5: Loan Approval

1. Clients may compare different offers if options are available, choose the most suitable option and sign the offer.

2. Settle the balance amount of consultation fee once Letter Offer is signed.